Frequently Asked Questions (FAQs)
General Questions
What ages do you cater to?
We provide care and education for children aged 0–5 years and holiday club for children from 5 years to 11 years
What are your opening hours?
Our nurseries operate from 7:30am to 6:00pm, (some settings open earlier) Monday to Friday, excluding public holidays.
Are you open year-round?
Yes, we are open throughout the year except for Christmas and bank holidays.
How can I arrange a visit to the nursery?
You can schedule a visit by contacting us directly or filling out the inquiry form on our website.
Do you have a settling-in period for new children?
Yes, we offer a tailored settling-in process to ensure your child feels comfortable and secure.
Curriculum and Learning
What curriculum do you follow?
We follow the Early Years Foundation Stage (EYFS) framework to ensure high-quality care and education.
d holiday club for children from 5years to 11years
How do you track my child’s progress?
We use Tapestry to observe, assess, and share updates about your child’s learning journey.
Do you offer extra-curricular activities?
Yes, we provide activities such as music and movement, foreign language, P.E, and trips.
How do you encourage diversity and inclusion?
We celebrate various cultures, traditions, and festivals and provide resources that reflect diversity.
What is your approach to outdoor learning?
Outdoor play and learning are integral to our curriculum, with daily activities in safe outdoor spaces.
Safety and Wellbeing
What measures do you have in place for child safety?
We have strict safeguarding policies, secure premises, and well-trained staff to ensure that safety is maintained at all times.
How do you handle allergies or special dietary needs?
We work closely with parents to accommodate allergies and dietary preferences with tailored meal plans.
What happens if my child falls ill?
If your child becomes unwell, we will contact you immediately and follow our illness policy.
How do you handle behavior management?
We use positive reinforcement and age-appropriate strategies to encourage good behavior.
What is your staff-to-child ratio?
- We adhere to the EYFS guidelines for staff-to-child ratios, ensuring adequate supervision at all times.
Fees and Enrollment
What are your fees?
Our fees depend on the age group and session type. Please contact us for a detailed fee structure.
Do you offer government funded places?
Yes, we offer places under government-funded schemes for eligible families with places for 9 months, 2 years and 3-4 years olds
Is there a registration fee?
Yes, there is a one-time registration fee. This will secure your child’s place.
What is your payment policy?
Fees are payable monthly in advance by bank transfer, or standing order.
How do I enroll my child?
You can enroll your child by completing our registration form online or contacting your nearest nursery.
Communication and Support
How do you communicate with parents?
We use various media to keep you informed about your child’s activities and nursery events, we use Family, Tapestry and Babysdays.
Can parents volunteer or participate in nursery activities?
Yes, we welcome parent participation in special events and activities at our nurseries throughout the year. Check our nursery calendar to see any event that you would like to attend.
What is your complaints policy?
We value your feedback and have a clear complaints procedure, which is available on request.
How do you support children with additional needs?
Our trained staff work closely with parents and external professionals to create individualised plans for children with additional needs.
Can I change my child’s schedule after enrollment?
Yes, we aim to be flexible and accommodate changes, subject to availability.